01
Explanation of Reasons for Delivery Delay
We clearly explain the reason for any delivery delay and keep customers updated.
- 01 After-Sales Process
- 02 Warehousing & Loading Service
- 03 International Logistics Services
- 04 Commitment in Case of Delay
- 05 After-Sales Service Guarantee
- 06 Customer Review
After-Sales Process
Professional Packaging
Warehousing
Warehousing & Loading Service
Loading Process
Storage to Container Loading
International Logistics
International Logistics Services
Delay Commitment
Commitment in Case of Delay
If a delivery delay occurs, our team provides clear communication, updated scheduling, practical support, and responsibility handling according to the actual project situation and contract terms.
02
New Delivery Schedule
We provide a revised delivery plan and project tracking information as soon as possible.
03
Compensation Measures
When applicable, we implement reasonable compensation measures based on project conditions.
04
Responsibility for Contract Delivery
If we miss the agreed delivery time again, we will take responsibility according to the contract terms.
Service Guarantee
After-Sales Service Guarantee
01
Quality Warranty
We provide a certain period of quality assurance and free warranty for problems caused during project construction.
02
Customer Support
We set up a dedicated customer service center to answer questions and handle after-sales issues.
03
Customer Review
We conduct regular project reviews to prevent materialization deviation or possible quality risks.
04
Value-Added Services
We offer remote technical support, free supply of accessories, and product customization services.